Eurail Pass has ripped me off big time! Does anyone have any ideas how I should proceed?

I went to France on 11 November with a 7-day France saverpass for my wife and I. I had called Eurail before leaving and had asked if I would be due a refund if labor troubles made my pass unusable. I was told to keep all documentation and send it to Eurail for possible refund if there was a strike. I used the pass one day, the 13th, and that evening the strike began. I was able to rent a car and proceed, but I was never again able to use our pass until we left the 24th. When I called Eurail, they said “too bad”! They said their disclaimer specifically says they are not liable for damages caused by strikes. I said, “I’m not claiming damage, that would be like if I wanted reimbursement for my car rental – I was unable to use my pass because no trains were running”. They said, basically, tough cookies. $773 for one train trip of 200 miles! I have called my credit card company and they are going to accept a dispute claim. Any other ideas how to pressure Eurail, anyone?

There are some new consumer protection laws that have been brought in at the EU level. The media reports mainly focus on their application to airlines (refunds for cancellations, strikes, etc), but the same laws may apply to trains.

You’ll have to do a bit of research on these.

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